The Interchange Institute

Established in 1997, this year we celebrate 18 years focused on understanding and supporting those who live and work across cultures through our training, research and publications.

  The Interchange Institute is a not-for-profit research organization established in 1997 by Dr. Anne P. Copeland. The work of smoothing intercultural transitions has never been so critical. The work of helping others understand us and of coming to understand others is our mission. We conduct research on the process of intercultural transition, produce publications to assist newcomers to the US, design and deliver specialized cross-cultural training workshops, and train and consult to professionals in the field. Read more about The Interchange Institute. The sidebar on the left provides additional navigation for our site.  


What's new? PublicationsTraining Research News



Schedule for Upcoming Training Session

July 29-30, 2015, Boston, MA

September 30-October 1, 2015 - London, UK - co-sponsored by TASIS

November 4-5, 2015 - Washington, DC - co-sponsored by CORT


"Crossing Cultures with Competence is a fantastic course! The two-day program was engaging, exciting, and opened up a world of new possibilities for me in my current work and future career. The training techniques and curriculum materials that you walk away with are excellent; it would take any trainer hundreds of hours to develop and test these kinds of materials, and after the course you have them right in your hands and ready to be deployed in your own trainings. The course is great experience and a great value."

Emily Henehan, Travel Program Specialist, Girl Scouts of the USA

"I feel very grateful and privileged to have been part of the very first Crossing Cultures workshop in 2003 and then to have the opportunity to host Level 1 and II eleven years later! The content of the material has been expanded and revised yet the overall program has remained over these years THE Training of Trainers program to take if you are in the intercultural field."

Saskia Meckman, Owner/Intercultural Trainer, Soleil Intercultural, January 2014

Crossing Cultures with Competence-Level 2

Schedule for Upcoming Training Sessions: July 31, 2015 - Boston, MA
October 2, 2015 - London, UK - co-sponsored by TASIS
November 6, 2015 - Washington, DC - co-sponsored by CORT

Webinars on Intercultural Matters
We have launched a new series of on-demand online modules on topics of interest to people who live and work with people from other cultures. Our first free webinar is "Getting the Conversation Going." In this 32-minute module, produced with Lois Bushong and Tina Quick, we discuss five easy-to-use techniques for helping groups of people who are in intercultural transition begin to talk about their experience. We elaborate on what some of the obstacles to open expression are and how you can address these. And we talk about some of the themes you should listen for. Watch it at your convenience, for free. Register and begin watching.

See all training information.


Reviewed Ocober 2013 in Cool Tools...Best cultural introduction.

"...mastering the complexity of modern life should be taught and is taught pretty well in Hello! USA. ....America is a nation built on the incoming flow of immigrants. There will be more coming. This is a good tool if you have the occasion to help a new arrival."

Hello! USA, 5th Edition. This classic book has helped over 15,000 newcomers make a smooth and informed entry into the US. The Fifth Edition includes updates of every URL and telephone number, plus pages and pages of brand new material on getting connected on line, registering for school, searching for a home, banking, shopping, cooking, finding medical care and more. Now available in electronic format on Amazon.com. Don't have a Kindle? Free Kindle readers available from Amazon which allows you to read Kindle books on most electronic devices.



Newcomer's Almanac An 8-page monthly newsletter that isa unique collection of informaiton, advice and cultural interpretation for international newcomers to the United States

The Reflection Photos add another layer of communication for the assignees. I'm amazed how much people are touched by them. They open up in a way that sometimes verbal communication can't deliver. In some cases, the images seem to "choose" the assignees and not the other way around. They are fun, allow for deeper conversation while providing a safe container for vulnerability to enter the training room. I specifically like to ask assignees to select two images: one that represents where they are now in relationship to the assignment and another to represent their vision. Then, the dance with the metaphors begins.

Rita Brown, M.A.
Integral Master Coach & Intercultural Trainer

Refection Photos: Facilitating Intercultural Reflection with Visual Images is a collection of 100 photographs you can use to elicit reflection about the process of intercultural transition. Grounded in both theory and research, it was designed initially to help people who have moved from one country to another reflect on their experience, but can also be a powerful tool for those who work in multi-cultural teams and those fac­ing other life transitions. It is an open-ended, free response tool that works well with both adults and children, in any language.

Understanding American Schools, Fifth Edition. The Fifth Edition guides newcomers from around the world through the challenges of understanding the US school system, from pre-school through high school. We’ve checked every URL and updated every statistic using the latest available data from a range of government, international and education agencies. We’ve included the latest numbers (average teacher salaries, average SAT scores, average high school graduation rates, average private school tuition fees). We’ve included lots of international comparisons, so parents aren’t reading in a vacuum. PUBLICATION DATE: MARCH 31, 2015



Welcome to Boston A Guide for International Newcomers, 14th Edition. As in previous years it has been updated for the most current and accurate information for Boston. It is a reliable, detailed and complete resource. Publication date: May 2015
In Their Own Voice: Intercultural Meaning in Everyday Stories is a collection of stories written by people who have moved to the United States from another country and culture. In the authentic, personal, everyday moments portrayed here and the commentary that accompanies each story, we gain precious access to the thinking and action behind the value differences that reveal themselves at work and in our daily lives. In March 2014 Global Living Magazine named "In Their Own Voice" from The Interchange Institute as one of the five best expat books.

All of these publications are available through our order form.



  Close Neighbors: Moving Between the US and Canada


Surprised by the challenges encountered in moves between the US and Canada? Many people are. Our latest research study explores the reasons why moves between these “close neighbors” are so surprising. Click here for an Executive Summary.

  What to Wear Where: Mishaps in the Presentation of Identity Across Cultures


Now available - final report, What to Wear Where: Mishaps in the Presentations of Identity Across Cultures. In it, we explore an important mode of non-verbal communication: our physical appearance and the messages we send about our identity, both knowingly and unknowingly, when we get up in the morning, fix our hair, slip on our shoes, pick out our jacket and walk out the door.



See all research information.



Dr. Copeland contributed to “The More Things Change…:The Impact of Relocation on Employees and their Families Then and Now”, June 2014 article in Worldwide ERC's Mobility Magazine. Article starts on page 50.

Dr. Copeland was quoted in the January/February issue of Money Magazine."The Talk: How to Get Your Spouse Onboard with Relocating," page 32.

Dr. Copeland was interviewed on this same relocation topic on February 14, 2014 on The Willis Report. Fox Business News.

Cross-Cultural Training

Dr. Copeland was quoted in the January 2014 issue of EJ|USA, U.S. Department of State e-journal. Kourtni Gonzalez's article, Crossing Borders, can be found on page 20-21.

Dressing for cross-cultural success

Dr. Copeland's research on "What to Wear Where: Mishaps in the Presentation of Identity Across Cultures was featured in Global Connection, Volume 11, September 2013 in the article, "Dressing for cross-cultural sucess."

Today's university as a mini-United Nations:

Dr. Copeland conducted a workshop in June on Working in a Multicultural Group, for The Graduate Medical Sciences Office of Postdoctoral Affairs atBoston University Medical Center

Dr. Copeland led a four-part lecture series on Succeeding in a Global Workplace for the Harvard Medical School office for Post-doctoral Fellows, from mid-April and through the end of May.

Interested in similar training for your workgroup? Contact us.

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HAVE QUESTIONS? Feel free to contact us. We look forward to hearing from you.


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