Crossing Cultures with Competence, a two-day cross-cultural
training seminar, provides participants with strategies and
techniques needed to offer in-depth and culture-specific cross-cultural
orientations. This program offers participants a unique opportunity
to become trained in the cross-cultural field by the Executive
Director of The Interchange Institute, Anne P. Copeland, Ph.D.
Current Schedule: |
Crossing Cultures with Competence | ||
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Out of 149 evaluations, 100% agree that our materials are thorough, high quality, useful. |
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July 13-14, 2009, Boston, MA Deadline for registration-June 26, 2009 |
Out of 152 evaluations, 100% agree that Anne Copeland was well-prepared to deliver the workshop. |
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October 15-16, 2009, Chicago, IL
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Out of 146 evaluations, 97% agree that “The program was useful in my work in orienting newcomers to a new country. ” |
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Out of 150 evaluations, over 99% agree that Anne Copeland was effective at presenting the material. |
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Registration is an individualized process, to ensure a good match between your skills and the course's focus and level. Please read the description below and see specific registration procedures at the end.
- A trainer who wants to add cross cultural skills to your toolbox
- A human resources manager aiming to ease employee' transitions to a new country and wanting to control quality and cost by keeping the training in-house
- A mental health service provider wanting a new way to promote inter- cultural understanding
- A life or professional coach looking for additional services to offer your clients
- An interculturalist who could use a ready-to-go kit to deliver cultural orientations
- An educator who works with international students and scholars
and their families
...then you'll find Crossing Cultures with Competence the ideal program. You will learn how to train others to:
- Understand the roots of the cultural differences in their host country, so they can work more productively
- Recognize when they are experiencing culture shock and develop a plan to ease their own transition to a new country
- Learn about their host country's history, government, economics, demographics and educational and social issues, so they can communicate knowledgeably with host nationals
- Look at their own cultural history and values so they can see how these affect their interactions with others
- And much more
19% are from corporations and other organizations' HR departments and 7% are from government and/or military agencies, all there to learn how to help the transition of their own global employees
- A detailed trainer guide to lead you through three modules -- Host Country Overview, Culture and Communication, and Managing the Transition
- In-depth and carefully researched host country overview for the United States -- a model you can adapt for other countries
- Supervised practice and certification in the use of the materials
- A trainee workbook that you can duplicate in unlimited numbers for future orientations -- comes in both printed and PDF versions for your convenience
- Instructions on how to design cross cultural orientations for trainees with differing needs, cultural expectations and learning styles
- Background readings on orientation topics
- 100+ PowerPoint slides (on disk) to supplement the orientation
Plus All This:
- A needs assessment tool to gather information prior to delivering the orientation
- An evaluation tool so you can continue to learn how to deliver the most effective training
- A training box for storing cards, books and materials
- Tips for tailoring the orientation to suit each particular group of trainees
- Recommended resources and readings
- Suggested schedules for adapting the materials for half-day, 1-day, 2-day, 3-day or a series of two-hour orientation sessions
- Sample materials and proposals you can you to market cross-cultural orientations in your community or organization
- A list of resources to facilitate your continued learning about cross-cultural issues
- Discounts on materials from The Interchange Institute for one year.
"The materials produced by The Interchange Institute are invaluable to the international visitors at my workplace: Brookhaven National Laboratory. We have hundred of visitors from around the world. Many of these visiting scientists bring their spouses and families to live with them. As the "English for Speakers of Other Languages" coordinator, I have been able to utilize the Welcome Files, Newcomer's Almanac and the Crossing Cultures with Competence training materials, including a great Powerpoint presentation) in my ESOL classroom. The students very much enjoy reading the materials and they make great lesson plans too! Thanks to Anne Copeland and The Interchange Institute team for producing such useful, educational and interesting materials." |
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Jennifer Lynch, ESOL Program Coordinator, Brookhaven National Laboratory
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And That's Not All! Our Program Continues To Work For You Long After You've Completed It. You Also Benefit From:
- Access to telephone or e-mail follow-up consultations with Dr. Anne P. Copeland.
- Periodic communication from The Interchange Institute about its latest research and activities An opportunity to receive future updates to orientation materials
- Membership in an on-going virtual network of past graduates of the course for sharing resources and training opportunities
The total cost for all of this is only $1250.
Day 1 Workshop Schedule
8:30 a.m. - 4:30 p.m.
Program includes morning & afternoon coffee breaks and lunch.
Considerations in Designing a Cross-Cultural Orientation
Designing and delivering an orientation for someone from another culture
Understanding one's own cultural values before discussing someone else's
Assessing an individual or family's needs prior to their cross-cultural orientation
Researching, designing and delivering an effective Host Country Overview
Preparing newcomers to understand the social issues and current events of their new countries
Delivering need-to-know information about a host country's educational, political, and social systems
Learning a vocabulary for discussing cultural differences
Understanding how cultural values affect communication styles, habits and attitudes at work and home
Comprehending and using different cultural perspectives
Day 2 Workshop Schedule
8:30 a.m. - 4:30 p.m.
Program includes morning & afternoon coffee breaks and lunch.
Managing the Transition
Helping families manage the challenges of moving to a new country
Paying close attention to the needs of dual career families and accompanying partners and spouses
Planning an orientation with the right length and focus to suit your trainees' needs
Facilitating activities, role plays, card-sorting and self-assessment tools
Communicating high-level thoughts in easy, non-idiomatic English
Convincing people to come to (and pay for) cross-cultural orientations
Pricing, freelancing and sub-contracting
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Frequently Asked Questions:
Q: Can I really learn to be a cross-cultural trainer in just
two days?
A: No and yes! No, you won't be trained to do in-depth cultural
consultation. But YES, you will be able to offer effective cross-cultural
orientations. Our programs have strict admissions criteria, so you
will be building on your existing expertise.
Q: Can I just buy the materials and skip the two-day training?
A: No, the materials are not available unless you've attended
the training. Graduates of the course may be able to purchase a
second set of materials under some circumstances.
Q: Can others in my organization use the materials?
A: Each person who uses the materials must be trained by The
Interchange Institute. However, if more than one person in your
organization wishes to be trained, you can get a discount by sharing
the written material.
Q: What if my organization wants to have more than one
person attend?
A: Great! We offer discounts for two or more
attendees from the same organization. See additional information in our "Registration" section. Or contact us to discuss a
customized offering at your own facility.
Q: Who will conduct the training?
A: Anne P. Copeland,
PhD, Executive Director of The Interchange Institute, conducts all
of the Crossing Cultures with Competence training herself.
Q: When will you be coming to my city?
A: We set our training
dates and locations several months in advance. Please check our
schedule for upcoming courses. And let us know if you'd like a course
in your area; we'll take this into consideration as we make future
plans.
You may also download a pdf version of our brochure with registration form to begin the process via mail.
Once we agree that this is a good match for you, please send a resume or brief bio describing your intercultural experiences, and payment in full (through our secure web book store or via check or completed faxed order form). Then we'll send you details about the location of the training and some preliminary work you can do to prepare for the course.
The cost of the two-day training course is $1250. Included in this is $250 non-refundable registration fee if you cancel your reservation.
If two people from the same organization attend and both receive complete training kits, the price for each person is $1150. Total cost for two: $2300.
If two people from the same organization attend and receive just one training kit, the price for first person is $1150 and the price for second person $1050. Total cost for two with with one training kit is $2200.
If you need to cancel:
As noted above, we have a $250 non-refundable registration fee.
Requests made two weeks before the workshop will receive full credit toward future workshops or a refund of $1000.
Requests made two weeks or less before the workshop will be credited with $1000 toward a future training course
If we need to cancel:
You will receive a full refund of your tuition or the opportunity to sign up for another training course. We recommend that you purchase travel insurance for the unlikely chance that the training is cancelled.
Late Registration:$50 surcharge for registration after the deadline. For registration less than one week before the workshop, please contact us.
Below you'll find comments from some of our past attendees. After that, find summaries from our anonymous workshop evaluations.
"Crossing Cultures with Competence was a wonderful supplement to my training and orientation for global students, provinding thoughtful and useful materials and training."
Ivan Chung, Biola University, January 2009
"Great job!!! This was a truly motivating and engaging workshop that gave me exceptional tools."
Karina Nicholls, January 2009
"It was very informative. It laid out explicitly the feelings and ideas we feel/go through but didn't know how to explain."
Sheila Kwak, National Defense University , January 2009
"I want to thank you for your smooth way of riding the waves of cultures, your inspiring way of delivering this workshop and being so authentic. "
Henriette Wentholt, January 2009
"The trainer was well-prepared to deliver the workshop. She is inspirational. Thanks! "
Kathy Jia, January 2009
"It is impossible to do justice in a couple of sentences to the value of the Crossing Cultures with Competence Train-the-Trainer workshop. Suffice it to say that I left feeling very satisfied about the balance of high-level discussion and the practical. So much research, thought, and experience has gone into this program and Anne delivers it all in a way that makes it extremely digestible and useful. "
Colleen Mizuki, President, Avenir Coaching and Consulting, July 2008
"Excellent training on wide variety of issues, concerns, trends and principles with respect to the intercultural field and useful to individuals working in a wide range of professional areas. I found the balance between lectures and interactive classroom participation was good. I also value leaving course with practical information to act on going forward and the community we are starting."
Leila Heron, American Citizens Abroad, July 2008
"This workshop was comprehensive and creative. I gained more than expected and appreciated the opportunity. I took two other similar training programs this summer and without a doubt, your program was much more developed on the aspect of the "training methodology," both in terms of the training tools utilized in the classroom and the training materials given to us for our future use, which is a feature that determines the success of the learning model. Also, your frankness of your personal path to developing your business was invaluable and very generous.”
Kathy Knight, July 2008
"I have seen poor intercultural trainers with bad information. Your materials and info are excellent -- well-researched, diverse, clear and comprehensive. I appreciate your passion for, and dedication to, the field ."
Theresa M. Higgs, July 2008
"Well laid-out framework for understanding intercultural issues and how to begin adjusting."
Bruce Walczak, President, Relocation Consultants, July 2008
"Anne is an expert who helps the trainer get both the perspective and the tools to launch an intercultural training program or do staff training to increase intercultural awareness."
Carla Rosen, Vandover, May 2008
"A tremendously worthwhile investment."
Angela Salse, JD, May 2008
"I felt so respected and valued. I've learned to appreciate myself and my strengths, and those of others, more. The training was intimate, bonding, supportive, safe and non-judgmental."
Virginia Cutchin, Transition Success Consulting, May 2008
"Course was thoroughly enjoyable - good mix of activities catering to different learner types. Course delivery was excellent and take-away value top-notch."
Yvonne Hendrick, Language and Management Coach, March 2008
"This course has given me a framework to offer the Business School's clients practical information and tools for their overseas assignments. Anne's knowledge, dedication and enthusiasm are infectious and inspirational. Thank you!"
Clarence Da Gama Pinto, Melbourne Business School, January 2008
"Thanks to each of you for the very enjoyable collegial atmosphere. That, coupled with the excellent materials and presentations made this the most profitable workshop I have ever attended."
Bob Waldron, Executive Director, Missions Resource Network , January 2008
"Anne Copeland is an outstanding trainer who demonstrates the rare combination of business-like efficiency and genuine warmth and compassion. Every moment of her training is worthwhile and excellent value for money. Having lived in 7 different countries myself, I know that Anne's insights and methods get to the core of what's important when crossing cultures. I came away from the seminar with far more than I anticipated: increased enthusiasm to work in the field of cross-cultural training, improved confidence in my ability and an excellent set of tools and resources. Thank you, Anne!"
Leslie Shone, September 2007
"I really feel like I leapfrogged a couple steps ahead in my business plans. I was thoroughly pleased with the presentation given by Anne. The ideas and materials provided went above and beyond my expectations and I found everything extremely useful. I would highly recommend this seminar to anyone interested in cross cultural training. Excellent! "
Edward Haag, International Educator and Trainer, September 2007
"Anne is an excellent presenter/trainer. She's very well-organized and considerate of participants' needs. The materials we take away from the program are outstanding and extensive. Anyone with training skills and reasonable cultural sensitivity could immediately use these materials to provide a quality cross-cultural training program. I've been conducting cross-cultural awareness training programs for 10 years. Anne's interactive materials will add another quality element to my programs. "
Rhonda Coast, President International Development Resources, September 2007
"This was a very important next move to my career and personal life. "
Rita Brown, Intercultural Trainer, September 2007
"This program was a great opportunity to reflect about issues regarding expats, the challenges they face and new approaches to help them. "
Liliana Laurda Andre, Founder, Curitiba Relocation Services, Brazil, September 2007
"Great training! I received plenty of essential information and useful support. There was a great international panel attending. Your reputation goes beyond the borders."
Brigitte Virfoillet, September 2007
"The material gave me a good and different perspective to the cross cultural dimension. Got a lot of new tools and ideas to build into my seminar and workshops. Relocation has not been my focus so far, but now I can use that as an added 'market'. "
Deborah Joyce, July 2007
"I have a strong sense of what direction to take now and the tools to go there. Wonderfully practical, pertinent. "
Anita Punamiya, July 2007
"Crossing Cultures with Competence gave me a renewed appreciation of the transition foreign nationals go through when relocating to the United States. It's a great course for those that want to better appreciate and diminish the cultural gap between two people. I highly recommend it."
Jane Kim, J.D., The Children's Hospital of Philadelphia, May 2007
"Although I have worked in the field for a while, this workshop really allowed me to apply the theory to the practical skills needed in training people to develop intercultural competence ."
Liliana Meneses, Ph.D., George Washington University, May 2007
"This was the best workshop I have ever attended, and I have attended many, many workshops. It was the best because Anne brings quality, much knowledge about the intercultural world, utilized various learning styles, and keeps things moving at just the right speed ...... As a participant, I went away with a very organized packet of materials, ready to pick up and start to use, and my mind spinning with ideas. I loved every moment of the training from the fellowship with the other participants and instructor to the step-by-step instructions on how to personalize the materials. The workshop went way beyond my every expectation. I loved it."
Lois Bushong, M.S., Mango Tree Intercultural and Counseling Services, Intercultural Trainer, May 2007
"Even though I have been in the intercultural training field for several years this 'train the trainer' workshop was full of practical information to help with future jobs. Materials are wonderful."
Janis Conn, Intercultural Trainer, March 2007
"The trainers who attended the workshop brought such a wealth of experience, knowledge and great stories to the group. A truly enjoyable experience."
Tina Quick, March 2007
"As the owner of a relocation/destination services company
I knew it was important to attend this type of training. After
having completed the seminar, I felt that it was critical to share
this wonderful body of knowledge with my staff and our clients!"
Jan Allen, Journey's End Relocation Inc., January 2007
"Anne is a superb presenter. The pace was well-adapted
to the group, the mix of presentation styles was very effective
and the group dynamic was excellent. I was very impressed by the
quality of the training materials. The graphics are great, the
content is very detailed and informative. Truly a program that
can be immediately implemented. Thank you so much."
K. Rae Nelson, A Toast to Paris, January 2007
"Anne did a great job at delivering the program. She
was easy to understand and follow. She also was very good at keeping
the right pace and attention of the participants. I thoroughly
enoyed it! Thank you!"
Mariela Stephens, Journey's End Relocation Inc., January 2007
"Anne is one of the most effective trainers I have met
with. The program will be invaluable to my career and was filled
with new and interesting knowledge."
Lynne Muller, California Client Development Group, Coldwell
Banker Residential Brokerage, January 2007
"This training was everything (and more) that I expected.
The materials will be very helpful to me to help my students and
their families acculturate. I appreciate the 'ready-made' materials
and the support provided by Anne. I also appreciated how Anne
kept our discussion on task and provided a variety of activities."
Ann Hengerer, Bethesda Chevy Chase High School, October 2006
"This training provided a comprehensive approach to working
cross culturally. I am impressed with the presentation (and presenter)
as well as the quality of materials. Dr. Copeland was fantastic
resource."
Bette Franken, National Defense University, October 2006
"The training was not only extraordinarily informative,
it was also fun. The days flew by. I will definitely be using
the materials and share the information at my international school."
Cheri DeJohn, International School of Curacao, Netherlands
Antilles, October 2006
"Anne has generously shared her knowledge and training
materials which will be helpful in my work."
Olga Pang Stein, Cross-cultural and Language Trainer, October
2006
"Excellent format, information and presentation. The
basic issues that expatriates face are well identified and explained--many
practical teaching tools are given. The emphasis is on practical
application to help people survive and thrive in international
settings.."
David Packer, Paster, First Baptist Church, Marshall, TX, October
2006
"The group of participants was exceptional; the individual
experiences and contributions to the workshop were invaluable
to training across cultures."
Susanne Nielsen, October 2006
"Wonderful program that expanded my knowledge of successfully
working with my clients and their international hires. The program
is outstanding, the hand-outs are very useful and well developed.
I would recommend this train the trainers to anyone interested
in successful transition from one country to another"
Ruth Cudmore, President, Hamilton Sherwood
Employment Services, July 2006
"Great organization of materials! You have put so much
thought into details. The kit saves me so much of my own time."
Jacquelyn Reeves, International Trainer,
July 2006
"The materials passed on to us are a very high quality.
The presentation of the materials was thorough and very useful
to me as an experiential learner. "
Joyce Majewski, Harvard Business School,
July 2006
"This program provided an excellent theoretical framework
from which to draw the content of cultural transition support.
It also provided excellent support for training techniques, many
resources, good modeling of pacing, time management, etc. This
was an entirely worthwhile experience."
Laura Lyons, American School in Japan,
July 2006
"The course is dominated by Anne Copeland's genuine interest
in passing on her extended experiences in the field of intercultural
training. As a newly started consultant and trainer I experienced
the course to be extremely relevant and packed with information
but also as a European living and working in the US, I received
valuable knowledge to maneuver in the American business world.
Both during the training and afterwards Anne has facilitated a
group atmosphere for fruitful and productive discussion and comments.
The emphasis on valuable networking and feedback is not just taught
but definitely also practiced. The material in itself is a gold
mine of information, experience and tested training tools ready
to be used and arranged for one's personal needs and preferences.
I feel well prepared for new endeavors.
Line Morkbak, Intercultral Training and
Scandinavian Expert, www.cultureCrossing.dk, May 2006
"This workshop opened my eyes to the multiple levels
of culture that impact us all and I look forward to using the
training in my work in our community."
Sandy Thompson, Winchester Multicultural
Network, March 2006
"This course provides an excellent opportunity to learn
about the importance of cross-cultural understanding on a local
as well as global level."
Steve Morris, Middle School Student Service
Coordinator Lincoln, The American International School, March
2006
"This was an eye-opening experience for me. I have been
interested in cross-cultural issues, education and a career as
a trainer and consultant for a long time. This course brought
everything together for me in a way that has given me a clear
direction and purpose. I am really excited and focused and I look
forward to working with you again in the future.
Mary Austin, March 2006
"I wanted to thank you for including me in your Cross
Cultural Training session held in Chicago last week. I thoroughly
enjoyed every moment of the training. It was very beneficial to
be part of such a diverse group of individuals. I really enjoyed
hearing the differing perspectives on the areas addressed in our
training."
Roseann Schaefer, Mobility Program Manager,
Western Digital, May 2006
"What your course did was open the door for me to the
whole area of intercultural training and provide a new framework
for my background in comparative culture and education. Since
then I have built up a library of relevant resources and materials
which are invaluable. I got the jargon from you that I needed
to access this whole area and I got lots of ideas from it which
have been very helpful."
Karen Ruddock, Cross-Cultural Directions,
Dublin, Ireland, May 2004
"Very good workshop, especially the materials. I have
a theoretical background in cross-cultural communication, but
this workshop gave me the tools to use it with my clients."
Katarina Holm-Didio, Human Resources
Officer, United Nations Secretariat, October 2005
"The workshop was excellent. The materials are a great
resource. It is clear that much care and attention to detail was
put into their creation. Thank you for the knowledge to share
with others throughout our organization."
Pete Jaworski, HR/Relocations, Novo Nordisk®
Pharmaceuticals, Inc., NJ, May 2003
"This is 'the' training workshop for intercultural professionals...Excellent,
high-quality, highly-motivational. Worth a trip around the world
to get to this seminar."
Terri McGinnis, Independent Cross-Cultural
Trainer, July 2003
"Excellent information and presentation style. I am leaving
with so many ready-to-use materials. I have lots of new ideas
for ways to share this information with my students and families."
Lisa Ball, Counselor, The American International
School of Buenos Aires, October 2005
"The 'Crossing Cultures with Competence' training materials
have been an excellent tool for the cross cultural orientation
program offered to our international relocation clients. The materials
are comprehensive, easy to deliver, and offer a range of options
to specifically tailor the program to our clients' needs. The
on-going support from Anne Copeland, and her wealth of knowledge
and expertise, have proven invaluable and a great support to our
program."
Julie Bell, International Services Coordinator
, Coldwell Banker Residential Brokerage
"The workshop was so thorough in its content and presentation
that the materials will be useful for numerous occasions moving
forward. Very flexible, too!"
Kendra Mirasol, President, Mosaic Strategy,
October 2005
"The program is flexible enough to accommodate the needs
of trainers from multiple disciplines in a single training environment.
The materials provided, coupled with the concepts learned, will
help me present a higher quality program providing greater value
to my 'trainees.'"
Scott P. Keehn, Family Life & Education
Specialist, US Navy, May 2003
"I liked Anne's style - not only her wealth of knowledge and experience but also the way she approaches cross-cultural training, her dedication and commitment. There was a lot of room for our input, but Anne always guided us back not to lose focus. It was inspiring to listen to other participants, share ideas and learn new methods. The material was put together with the greatest care, easy to adapt to every client's needs." Regine Albrecht, ExpatLinQ Expatriation Services, October 2005
"While this workshop was clearly aimed at the corporate
world, I feel that it was very valuable for me as an international
educator. I can definitely tailor it for my professional use as
a school counselor."
Brad McClain, The American International
School of Buenos Aire, July 2003
"A terrific seminar. These two jam-packed days will leave
you well prepared to offer a powerful cross-cultural orientation."
Elizabeth Messier, Director of Relocation
Services. Residential Properties Ltd.
At the end of each workshop, we ask all attendees to give us feedback. They respond to several questions on 5-point scales (1=strongly disagree, 5=strongly agree). Here's our report card, so far:
"The materials provided are thorough, high quality and useful." Average score: 4.9
"The program will be useful in my work in orienting newcomers to a new country." Average score: 4.8
"The trainer was well-prepared to deliver this workshop." Average score: 4.97
"I thought the balance of active and passive activities was perfect. It was wonderrful to learn from such a knowledgable instructor. Excellent and very worthwhile workshop!"
Thank you so much; you covered everything I can think of that could be addressed. To be able to name and place the challenges of the cross cultural transition will be very helpful in order to train/guide clients."
"Anne brought so much theoretical knowledge and anecdotal evidence to the training, but also was a courteous and tolerant listener to all of us."
"Although the 'theory' of the material was to new to me, learning specific exercises and practising them was extremely valuable."
"This course makes me realize how important it is to learn to be in someone else's shoes. The more I learned about another culture, the more I realized how little I knew about my own. It's like learning languages. Only when you start teaching it, you really have to sit down and think about why we do things that way. Fascinating workshop!!"
"I really think it was worth travelling from Denmark to be here. There were a lot of eye-opening exercises and explanations and slides and they will be very useful in doing my workshops."
"This course far exceeded my expectations."
"Great to be part of the network to learn new facts and technicuqes, to reinforce ideas, and to brainstorm."
"I love the materials; it met my expectations and gave me the tools to feel confident as a trainer/facilitator."
"Anne was so generous with her materials, experience and expertise. Her materials are so detailed and explanations so through, I feel confident in my ability to use and present this information "
"Fascinating 2 days. Incredible mix of participants with varied experiences and background, career choices and changes! Wonderful information."
"Having participants relatively on the same level helped both the facilitator and participants maximize learning in the class."
"After attending the two-day training session, I was able to recoup my expenses in one consulting session. This was an excellent investment both personally and professionally."
"This has been inspiring, a great move towards my continual improvement and my increased competence as a 'first in class' trainer in Spain."
"Crossing Cultures with Competence provided a robust toolkit for any professional, whether new to the field or experienced in the area of Cross Cultural training."
"Well worth traveling half way around the world for! Glad you kept the 'U.S' piece small- it felt very transferable to any culture in any country. International teachers need to do this training if you want to understand the cultural layers of the children in your classrooms and to be able to build a productive relationship with your multicultural teaching teams and to hold effective, collaborative conversations with parents"
"The materials will be very helpful in developing numerous training programs based on the background of the people transferred to our office."
"I believe I received all the benefits I had expected based on course description. Interactive nature of the instruction was good feature, including the exchange of view and information from other participants."
"I enjoyed the training, your style, and interacting with participants. Information was logically prepared and presented and there were plenty of hands-on things to keep us engaged. A great 2 days."
